dv111 Terms & Conditions — Please Read Carefully

By registering an account with dv111, accessing the dv111 website at dv111.bet, or using any service provided by dv111 — including but not limited to sports betting, live casino, slots, jackpot games and crash games — you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These terms constitute a legally binding agreement between you and dv111.

If you do not agree with any part of these Terms and Conditions, you must immediately cease using the dv111 platform and close your account. Continued use of the platform after any update to these terms constitutes your acceptance of the revised terms. dv111 reserves the right to amend these terms at any time with or without prior notice, and it is your responsibility to review these terms periodically.

Use of the dv111 platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. dv111 enforces a strict minimum age requirement of 21 years for all account holders and players. Minors are strictly prohibited from accessing or using any part of the dv111 platform.
• You are registering and using the platform on your own behalf and not on behalf of any third party.
• You are not a resident of or located in a jurisdiction where online betting or gambling is prohibited by applicable law.
• You have not been self-excluded from dv111 or any other gambling platform through a voluntary self-exclusion agreement.
• You are acting in your own name and with funds that are legally yours and not derived from illegal activity.

dv111 reserves the right to request age verification documents from any player at any time. Failure to provide satisfactory proof of age within the timeframe requested by dv111 may result in account suspension and forfeiture of any winnings pending withdrawal. dv111 will not be liable for any losses incurred by a player who has provided false information regarding their age or identity.

To access the full range of dv111 services, you are required to create a single personal account. Each individual may hold only one dv111 account. The creation of multiple accounts by the same individual — whether using the same or different mobile numbers, payment methods, or device identifiers — is strictly prohibited and may result in immediate account termination and forfeiture of all balances.

When registering, you must provide accurate, current and complete information, including:

• Your real full name as it appears on your government-issued identity document.
• Your valid Bangladeshi mobile phone number, which will serve as your primary login identifier and the mobile wallet number for payment processing.
• Your date of birth, which must confirm you are at least 21 years of age.
• A secure password that you have not used on any other platform and which you will keep confidential at all times.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. dv111 will not be responsible for any loss resulting from unauthorised access to your account arising from your failure to adequately protect your login details. If you suspect unauthorised access, you must contact dv111 support immediately.

dv111 processes all deposits and withdrawals in Bangladeshi Taka (BDT). The platform supports mobile wallet payments through bKash, Nagad and Rocket, as well as additional payment routes that may be available at the time of your transaction. All payment methods available to you are displayed in the dv111 cashier section following login.

The following conditions apply to all financial transactions at dv111:

• All deposits must be made from payment accounts that are registered in your own name. dv111 does not accept deposits from third-party payment sources.
• Minimum and maximum deposit and withdrawal limits apply. Current limits are displayed in the dv111 cashier section and are subject to change.
• Withdrawals will only be processed to a payment account registered in the same name as the dv111 account and that has been used for a prior deposit where applicable.
• dv111 reserves the right to perform identity verification checks before processing any withdrawal. Failure to complete verification may result in a delay or refusal of withdrawal.

dv111 does not charge fees for standard deposits or withdrawals; however, your payment provider (bKash, Nagad, Rocket or any other wallet) may apply their own transaction fees. You are responsible for checking your payment provider's fee schedule before initiating a transaction.

Any funds remaining in a dv111 account that has been dormant for a period of 12 consecutive months may be subject to an inactivity fee. dv111 will attempt to notify the account holder before any such fee is applied. Players are encouraged to log in to their dv111 account periodically to keep it active.

dv111 offers various bonuses and promotions to eligible players from time to time, including welcome bonuses, reload bonuses, free spins and special event promotions. All bonuses and promotions are subject to the following general conditions, in addition to any specific terms communicated at the time the bonus is offered:

• Bonuses are credited to eligible accounts only. dv111 reserves the right to determine eligibility in its sole discretion.
• All bonuses are subject to wagering requirements (rollover conditions) that must be completed before any bonus-derived winnings can be withdrawn. The specific rollover amount and qualifying games are stated in each bonus's individual terms.
• Bonuses may not be transferred between accounts, exchanged for cash before wagering requirements are met, or used in conjunction with any other bonus unless explicitly stated.
• dv111 reserves the right to modify, suspend or cancel any promotion at any time without prior notice if there is evidence of abuse, fraud or misuse of a promotional offer.
• Any winnings obtained through the use of a bonus that was credited in error or that the player was not entitled to receive will be void and may be deducted from the player's account balance.

Players who are found to be exploiting bonus structures through systematic betting patterns designed to circumvent wagering requirements — commonly referred to as bonus abuse or bonus hunting — will have their bonus privileges revoked and may face account suspension. dv111 uses automated systems and manual review to detect such patterns.

All bets placed on the dv111 sportsbook and all wagers made in the dv111 casino are subject to the following general rules. Sport-specific and game-specific rules are displayed within the relevant sections of the platform and form part of these Terms and Conditions by reference.

• Once a bet or wager is confirmed and accepted by dv111, it cannot be cancelled or amended by the player. Confirmations are indicated within the platform UI.
• dv111 reserves the right to void any bet that was placed on an event where the odds were clearly displayed in error due to a technical fault or human error, or where the outcome was already known at the time the bet was placed.
• Maximum payout limits per event, per day and per player may apply. Current limits are available within the platform. dv111 is not obligated to pay amounts in excess of these stated maximums.
• Live in-play betting markets may be suspended without notice during critical moments of a sporting event. Bets placed while a market is suspended will be void.

In the event of a dispute regarding the settlement of a bet or the outcome of a casino game, dv111's records shall be deemed conclusive evidence. Players may submit a dispute to the dv111 support team within 30 days of the relevant transaction. Disputes submitted after this period may not be considered.

The following conduct is strictly prohibited on the dv111 platform. Any player found engaging in prohibited conduct will be subject to immediate account suspension or termination, forfeiture of balances, and may be reported to relevant authorities:

• Using automated software, bots, scripts or any artificial intelligence system to place bets or interact with the platform in a manner not available to standard human users.
• Colluding with other players, including but not limited to coordinating bets in casino games or sports events to guarantee a shared profit regardless of the outcome.
• Exploiting any technical error, software bug, or vulnerability in the dv111 platform to gain an unfair advantage. Any winnings obtained through exploitation of a technical error will be void.
• Depositing funds derived from illegal activity, including but not limited to fraud, money laundering or any criminal enterprise.
• Allowing or facilitating access to your dv111 account by any third party, including family members. Account sharing is not permitted under any circumstances.

dv111 employs advanced fraud detection systems and cooperates fully with law enforcement authorities. Any player found to have engaged in prohibited conduct will have their account permanently closed, all balances forfeited, and may face legal proceedings. dv111 will not return deposits or winnings to accounts closed for prohibited conduct.

dv111 is committed to promoting responsible gaming across its entire platform. We believe that gambling should be a form of entertainment enjoyed within personal limits and not a means to generate income or to escape financial or personal difficulties. dv111 strictly enforces a minimum age of 21 years for all players and actively works to prevent problem gambling.

dv111 makes the following responsible gaming tools available to all account holders upon request or directly within the account settings section following dv111 login:

• Deposit limits — set a daily, weekly or monthly maximum deposit amount to control your spending on the platform.
• Loss limits — set a maximum loss threshold for a defined period. Once the limit is reached, no further bets or wagers can be placed until the limit period resets.
• Session time reminders — receive notifications after a defined period of continuous play to help you stay aware of time spent on the platform.
• Self-exclusion — temporarily or permanently exclude yourself from the dv111 platform. Self-exclusion requests are processed promptly and dv111 will take reasonable steps to ensure excluded players cannot access the platform during the exclusion period.

To the fullest extent permitted by applicable law, dv111 shall not be liable for any direct, indirect, incidental, special or consequential loss or damage arising from your use of or inability to use the dv111 platform, including but not limited to loss of winnings, loss of data, or any financial loss arising from technical interruptions, server downtime, or payment processing delays beyond dv111's reasonable control. dv111 makes no warranty that the platform will be available at all times or that it will be free from errors or interruptions.

dv111 shall not be held responsible for any third-party services, payment providers or network outages that result in delays or failures in transaction processing. Players are advised to retain records of their transactions for their own reference. In the event of a discrepancy between the player's records and dv111's server records, dv111's records shall prevail.

dv111 reserves the right to amend, modify or replace these Terms and Conditions at any time. When material changes are made, dv111 will endeavour to notify registered players through a notice posted on the platform or via the contact details held on the player's account. However, it is each player's responsibility to check these terms periodically for updates. Continued use of the dv111 platform following the posting of revised terms constitutes acceptance of those changes.

If any provision of these Terms and Conditions is found by a competent authority to be invalid, unlawful or unenforceable, that provision shall be severed and the remainder of the terms shall continue in full force and effect. The failure of dv111 to enforce any provision of these terms shall not constitute a waiver of dv111's right to enforce that provision at a later date.

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. dv111 operates as an online platform serving the Bangladesh market and all matters relating to the use of the platform are subject to the jurisdiction applicable to online gaming services in Bangladesh. Players are advised to seek independent legal advice if they have any concerns regarding the legality of online betting in their specific location.

If you have any questions about these Terms and Conditions, or if you wish to raise a complaint or dispute, please contact the dv111 customer support team by writing to [email protected]. Our support team is available 24 hours a day, 7 days a week, and will endeavour to respond to all enquiries within one Bangladesh Standard Time (BST, UTC+6) business day.