dv111 Privacy Policy — Your Data, Protected

dv111 (referred to in this policy as "dv111", "we", "our" or "us") operates the online betting and casino platform available at dv111.bet. We are committed to protecting the privacy and personal data of every player who registers with and uses the dv111 platform. This Privacy Policy explains what personal information we collect from you, how we use it, with whom we may share it, and how we protect it.

This policy applies to all personal data collected through the dv111 website, mobile browser experience and any associated communications (including customer support interactions via email). By registering an account with dv111 or by continuing to use the platform after this policy has been published, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your data as described herein. If you do not agree, you should cease using the platform immediately.

dv111 uses the personal information we collect for the following purposes:

• Account creation and management — to register your dv111 account, verify your identity, maintain your account, and provide you with access to the full range of dv111 services.
• Payment processing — to process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods, and to maintain accurate transaction records.
• Regulatory compliance — to comply with applicable laws, including age verification requirements, anti-money laundering obligations and any requests from competent regulatory or law enforcement authorities.
• Fraud prevention and security — to detect, investigate and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering and other forms of prohibited conduct described in our Terms and Conditions.
• Customer support — to respond to your enquiries, complaints and support requests, and to maintain a record of communications for quality assurance and dispute resolution purposes.
• Platform improvement and personalisation — to analyse usage patterns across the dv111 platform, improve the performance and reliability of our services, and personalise your experience including recommending games or sports markets that may interest you.

dv111 will not use your personal data for any purpose other than those stated above without first obtaining your explicit consent, except where required to do so by law.

dv111 does not sell, trade or rent your personal information to any third party. We may share your personal data with third parties only in the following limited circumstances:

• Service providers — trusted third-party vendors who assist us in operating the dv111 platform, including payment processors, identity verification providers, anti-fraud technology providers and IT infrastructure providers. All such vendors are contractually bound to use your data only to provide the agreed services and to maintain appropriate security standards.
• Legal and regulatory requirements — where dv111 is required by law or by a competent governmental, regulatory or law enforcement authority to disclose personal data, we will comply with such requirements. Where permitted to do so, we will attempt to notify you before disclosing your data.
• Business transfers — in the event that dv111 undergoes a merger, acquisition, restructuring or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections described in this policy.
• Fraud and security — where necessary to protect the rights, property or safety of dv111, our players or others, including exchanging information with other organisations for the purposes of fraud prevention and detection.

Outside of the circumstances listed above, dv111 will not share your personal information with any third party without obtaining your prior written consent.

dv111 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business purposes. In practice, this means that account data, transaction records and identity verification documents are retained for a minimum of five years following the closure of your account in order to comply with anti-money laundering and record-keeping obligations.

Data that is no longer required for the purposes for which it was collected will be securely deleted or anonymised. Customer support communications are retained for a period of three years from the date of the last interaction. If you request deletion of your account data before the mandatory retention period has elapsed, dv111 will delete all data that it is not legally required to retain and will notify you of any data that must be kept and the reason for retention.

As a dv111 player, you have the following rights with respect to your personal data:

• Right of access — you may request a copy of the personal data that dv111 holds about you at any time. We will respond to such requests within a reasonable timeframe.
• Right of rectification — if you believe that any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. You may also update certain account details directly within your dv111 account settings.
• Right of erasure — you may request that dv111 delete your personal data. We will comply with such requests to the extent permitted by law, noting that certain data must be retained for legal and regulatory compliance purposes as described in the Data Retention section above.
• Right to object to processing — you may object to dv111 processing your personal data for direct marketing purposes. If you no longer wish to receive promotional communications from dv111, you may opt out by contacting our support team.
• Right to data portability — you may request that dv111 provide your personal data in a structured, commonly used and machine-readable format where technically feasible.

To exercise any of the rights listed above, please contact our team by writing to [email protected]. Please include your registered mobile number and a clear description of your request. We will acknowledge your request within five business days and aim to resolve it within 30 calendar days. Identity verification may be required before we can fulfil certain requests.

dv111 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this policy, we will post the updated version on the dv111 platform with a revised effective date. We may also notify registered players of significant changes through account notifications or by contacting the mobile number associated with your account where we consider it appropriate to do so.

Your continued use of the dv111 platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how dv111 protects your personal data. The date at the top of this page indicates when this policy was last updated.